Although Sycone was a committed PMC which promised and delivered quality work to all its customers, there was a big disconnect between the customers, employees and Sycone. A fast growing organisation, Sycone had grown to a size of 400+ employees in less than a decade.
Customer perception had to be changed from being a small start –up to being a full service providing multi skilled, experienced organization. There had to be a common binding force. There was a need to show to the customers, both internal and external, the level of quality and commitment that Sycone had to offer. Build employee confidence and increase employee interaction and reduce attrition rate in the organisation.